Please read these terms and conditions before placing any orders.
Returns
I am able to accept returns on items that are available for ‘immediate despatch’ within my online shop. Items can be returned within 14 days of delivery providing they are unworn with all labels intact and in the original packaging. You must notify me, within 48 hours of delivery, of your intention to return the item.
Once I have received the returned item and am satisfied with its condition, I will refund the cost of the item to your PayPal account / credit card excluding any postage costs.
Please note that you are responsible during the time any returned item is in transit, until it is returned to Corrie Couture. I therefore advise that a ‘signed for’ service is used.
I am unable to offer a refund on items made to order or altered by request, as such items are a bespoke order.
Please note that, where necessary, it is your responsibility to ensure that you have supplied the correct head size measurement when ordering. See my FAQ’s page for details on how to measure your hat size.
In the unlikely event that a piece is found to be faulty Corrie Couture will cover all the costs involved in returning it.
Exchanges
I am willing to exchange items that are available for ‘immediate despatch’ within my on-line shop. Items can be exchanged within 14 days of delivery providing it has been unworn with all labels intact and in its original packaging. You must notify me, within 48 hours of delivery, of your intention to exchange your item.
Once I have received the returned item and am satisfied with its condition, I will arrange delivery of the item to be sent in exchange.
Please note that you are responsible during the time any returned item is in transit, until it is returned to Corrie Couture. I therefore advise that a ‘signed for’ service is used.
I am unable to exchange items made to order or altered by request, as such items are a bespoke order.
Additional postage fees incurred as a result of exchanging will be the responsibility of the purchaser.
Trade Descriptions Act
All products are individually hand-made and whilst I make every effort to maintain consistency in size, form and colour some small variations may occur. I strive to maintain the highest possible standard of work and finish.
Payment
All payments are to be made via PayPal, cheque or cash. Should you wish to make alternative arrangements please contact me.
Payment in full required on items purchased online prior to despatch.
A 50% deposit is required prior to commencement on all bespoke orders or alterations with the remainder payable on collection or prior to dispatch.
All prices are made in GB £ sterling and are subject to change without notification.
Please note that as the purchaser you are responsible for all Customs fee and duties.
Postage
Items sent within the United Kingdom are sent using Royal Mail Signed For service. Allow 2-4 days for delivery. This service will require a signature. Should you require an alternative postage method please contact us to discuss your requirements further.
Please note that I am not responsible for any delays in delivery incurred due to adverse weather conditions, industrial action or circumstances beyond our control once the item is with the delivery providers. In the event that such situation should occur prior to postage that I am aware of I will contact you, the purchaser, to make alternative arrangements and so you are not delayed.
Copyright
All designs and design rights, and also all intellectual property on corrie-couture.co.uk, are the sole property of Susan Corrie BDes(Hons)GSA, the designer/maker.
Privacy
Susan Corrie of Corrie Couture is completely committed to protecting the privacy of my site visitors and customers. Therefore I will never disclose information about my customers to third parties.
Susan Corrie of Corrie Couture is committed to protecting your privacy. Any personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998.